Help Center
Help Center
Welcome to the Shade Chaser Help Center! We are here to provide you with the support and information you need to enjoy a seamless shopping experience.
Order Assistance
If you have questions about placing an order, need help with an existing order, or want to modify your order details, our team is ready to assist. Please email us at shadechaserstore@gmail.com with your order number and inquiry.
Shipping Support
Once your order is placed, you will receive a confirmation email followed by a shipping notification with tracking details. If you experience any issues with shipment or delivery, please contact our support team. We aim to ensure that your sunglasses arrive safely and promptly.
Returns & Exchanges
We want you to love your new shades! If you are not completely satisfied, we accept returns and exchanges within 30 days of delivery. Items must be unused, in original condition, and in the original packaging. Please reach out to us before sending your item back for return instructions.
Product Information
Each of our sunglasses is crafted with quality and style in mind. If you need help choosing a style, understanding sizing, or caring for your eyewear, our customer care team is happy to guide you. Just send us a message and we’ll assist you personally.
Technical Support
Encountering website issues, trouble at checkout, or difficulty accessing account information? Please notify us right away. We are committed to providing a smooth and user-friendly experience for all customers.
Contact Us
For any other questions or assistance, you can reach us at:
SHADE CHASER LLC
3702 Shiner Drive, Jacksonville, FL 32226
Phone: +1 845-584-3212
Email: shadechaserstore@gmail.com