Frequently Asked Questions

Find quick answers to your questions about shopping with Shade Chaser.

General

1. What products does Shade Chaser offer?

We specialize in stylish, high-quality sunglasses designed for comfort, protection, and fashion.

2. Are your sunglasses UV protected?

Yes, all our sunglasses provide 100% UV protection to keep your eyes safe from harmful rays.

3. Where is Shade Chaser based?

We are proudly based in Jacksonville, Florida, USA.

4. Do you have a physical store?

Currently, Shade Chaser operates exclusively online to offer you the best selections and prices.

5. How do I choose the right sunglasses for me?

You can browse our product descriptions for fit and style recommendations, or contact our support team for personalized advice.

Ordering

6. How do I place an order?

Simply add your desired products to the cart and proceed to checkout. Follow the instructions to complete your purchase securely.

7. Can I modify or cancel my order after placing it?

If your order has not been processed yet, please email us immediately at shadechaserstore@gmail.com for assistance.

8. What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shopify Payments.

9. Is my payment information secure?

Absolutely. Our website uses industry-standard SSL encryption to protect your personal and payment information.

10. Will I receive a confirmation after placing my order?

Yes, you will receive an order confirmation email shortly after completing your purchase.

Shipping

11. How much does shipping cost?

We offer free standard shipping on all orders within the USA. International shipping rates are calculated at checkout.

12. How long does delivery take?

Delivery typically takes 5-7 business days within the USA, and 10-20 business days internationally.

13. Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping fees and delivery times vary by location.

14. How can I track my order?

Once your order ships, you will receive a tracking number via email to monitor your delivery progress.

15. What should I do if my package is delayed?

Please contact our support team if you experience any unexpected delays. We will work with the carrier to resolve the issue.

Returns & Exchanges

16. What is your return policy?

We accept returns and exchanges within 30 days of delivery. Items must be unused and in original packaging.

17. How do I initiate a return?

To start a return, please email us at shadechaserstore@gmail.com with your order number and reason for return.

18. Are return shipping costs covered?

Customers are responsible for return shipping costs unless the item received was defective or incorrect.

19. How long does it take to receive my refund?

Refunds are typically processed within 5-7 business days after we receive and inspect the returned item.

20. Can I exchange my sunglasses for a different style?

Yes, exchanges are available. Please contact our support team to arrange your exchange.

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SHADE CHASER LLC
3702 Shiner Drive, Jacksonville, FL 32226
Phone: +1 845-584-3212
Email: shadechaserstore@gmail.com